Last Updated: August 17, 2026

Summit Restoration LLC (“Summit Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a form, request an inspection or service, schedule an appointment, communicate with us by telephone, SMS, email, or other means, or otherwise interact with Summit Restoration.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information directly from you, automatically when you use our website, or from third parties that assist us in providing our services.

Depending on how you interact with Summit Restoration, the information we collect may include:

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Mailing address
• Property address
• City, state, and ZIP code

Property and Service Information

• Information regarding the property for which services are requested
• Type of property damage or restoration need
• Water, moisture, storm, fire, smoke, roofing, structural, cleanup, or other restoration-related information
• Photographs, videos, documents, or other information you voluntarily provide
• Requested inspection or service details
• Appointment dates and times
• Communications regarding the property or service request

Communication Information

We may collect information relating to your communications with us, including:

• SMS and text message communications
• Email communications
• Telephone inquiries
• Customer service communications
• Appointment confirmations
• Inspection scheduling information
• Form submissions
• Communication preferences and consent records

Technical and Website Usage Information

When you access our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Website interactions
• Cookie identifiers and similar online identifiers

2. SOURCES OF PERSONAL INFORMATION

We may obtain personal information from:

• You directly
• Forms submitted through our website
• Telephone, SMS, email, and customer service communications
• Appointment and scheduling systems
• Customer relationship management platforms
• Service providers that assist with our business operations
• Advertising or marketing platforms
• Analytics providers
• Referral sources
• Publicly available sources, where permitted by law

3. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business and operational purposes, including to:

• Respond to inquiries
• Process requests for inspections or services
• Schedule inspections and appointments
• Confirm or reschedule appointments
• Communicate regarding requested services
• Provide customer support
• Coordinate restoration and recovery services
• Communicate with property owners and customers
• Provide updates relating to inspections, projects, or services
• Send service-related notifications
• Maintain customer and business records
• Improve our website, services, and customer experience
• Analyze website performance and usage
• Detect, investigate, and prevent fraud or misuse
• Protect our systems, customers, employees, and business
• Comply with legal, regulatory, contractual, and insurance-related obligations
• Establish, exercise, or defend legal claims
• Send marketing or promotional communications where permitted by law and where the appropriate consent has been obtained

4. SMS AND MOBILE COMMUNICATIONS

If you voluntarily provide your mobile telephone number and provide the applicable consent, Summit Restoration may communicate with you by SMS or text message.

Depending on the consent you provide, SMS communications may include:

• Appointment confirmations
• Appointment reminders
• Inspection scheduling
• Scheduling changes
• Customer service communications
• Requested service information
• Property restoration updates
• Educational information
• Service-related notifications
• Promotional or marketing communications when separately authorized

Message frequency may vary depending on your interaction with Summit Restoration.

Message and data rates may apply.

Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services from Summit Restoration.

SMS Opt-Out

You may opt out of receiving SMS communications at any time by replying STOP to a message.

We may send a final confirmation message acknowledging your opt-out request.

If you later wish to receive SMS communications again, you may provide consent again through an approved opt-in method.

SMS Help

For assistance regarding SMS communications, reply HELP or contact Summit Restoration at:

Phone: (855) 577-5414

Email: info@summitrestorationusa.com

5. NO MOBILE INFORMATION SHARING FOR MARKETING OR PROMOTIONAL PURPOSES

We do not share, sell, or rent mobile numbers with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers solely when necessary to help us deliver our services, such as SMS delivery, email delivery, customer service, scheduling, telecommunications, or technology support, subject to appropriate confidentiality and data-protection obligations.

Text messaging originator opt-in information and consent are excluded from sharing for marketing or promotional purposes and will not be provided to third parties for their own marketing or promotional use.

Mobile information collected for SMS communications will not be sold, rented, or transferred to third parties or affiliates for their independent marketing or promotional purposes.

6. SMS CONSENT INFORMATION

Submitting a telephone number through our website does not automatically constitute consent to receive marketing text messages.

Where applicable, Summit Restoration provides separate consent options for different categories of SMS communications.

You may be given the option to consent separately to:

Non-Marketing Communications

These may include appointment confirmations, appointment reminders, scheduling information, inspection updates, customer support, and other communications directly related to services you requested.

Marketing Communications

These may include promotions, special offers, educational marketing content, service announcements, or other promotional communications.

Marketing SMS consent is voluntary.

We maintain records of SMS consent where appropriate, including information relating to when and how consent was provided.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary for legitimate business purposes.

Categories of recipients may include:

Service Providers and Contractors

We may provide information to companies that perform services on our behalf, including providers of:

• Customer relationship management services
• Website hosting
• Form processing
• Appointment scheduling
• SMS and telephone communications
• Email delivery
• Customer service
• Information technology
• Cloud storage
• Data security
• Analytics
• Payment processing, where applicable
• Administrative or operational services

These providers are authorized to process information only as necessary to perform services for Summit Restoration or as otherwise permitted by law.

Restoration and Operational Partners

Where necessary to provide requested services, information may be shared with authorized contractors, inspectors, technicians, service professionals, or operational partners involved in the applicable project or service request.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a court order, subpoena, warrant, or other valid legal process
• Cooperate with government or regulatory authorities
• Protect our legal rights
• Prevent fraud or unlawful activity
• Protect the safety of customers, employees, contractors, or others
• Establish, exercise, or defend legal claims

Business Transactions

If Summit Restoration becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, certain information may be transferred as part of that transaction, subject to applicable law.

8. SALE OR SHARING OF PERSONAL INFORMATION

Summit Restoration does not sell mobile telephone numbers or SMS opt-in information for marketing or promotional purposes.

We may use third-party analytics, advertising, or digital marketing technologies in connection with our website. Depending on the technology used and applicable state law, certain online identifiers or internet activity may be considered “sharing,” “targeted advertising,” or a “sale” under particular state privacy laws even when no money is exchanged.

Where applicable law grants you a right to opt out of such activity, you may submit a privacy request using the contact information provided in this Privacy Policy.

This section does not alter our commitment regarding mobile information: mobile numbers and SMS opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Operate and maintain the website
• Remember user preferences
• Understand how visitors use our website
• Measure website performance
• Improve website functionality
• Analyze marketing performance
• Detect security issues
• Deliver or measure advertising where applicable

Some technologies may be provided by third parties.

Your browser may allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

Where required by applicable law, we will provide additional choices regarding certain cookies or advertising technologies.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide requested services
• Maintain customer and project records
• Maintain consent and communication records
• Meet accounting or operational requirements
• Comply with applicable legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Establish or defend legal claims

Retention periods may vary depending on the type of information, the nature of the relationship, applicable legal requirements, and legitimate business needs.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our data-retention practices.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include access controls, system protections, confidentiality requirements, and security practices appropriate to the nature of the information involved.

However, no website, network, electronic transmission, or information storage system can be guaranteed to be completely secure.

You should use reasonable care when transmitting personal information electronically.

12. U.S. STATE PRIVACY RIGHTS

Privacy rights in the United States vary by state.

Depending on your state of residence, the nature of the personal information involved, and whether the applicable privacy law applies to Summit Restoration, you may have certain rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request a copy of certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information regarding categories of personal information collected or disclosed
• Request information regarding categories of third parties to whom information has been disclosed
• Opt out of certain sales of personal information
• Opt out of certain sharing of personal information
• Opt out of targeted advertising where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Obtain data portability where applicable
• Appeal certain decisions regarding a privacy request where provided by law
• Exercise applicable privacy rights without unlawful discrimination

These rights are subject to exceptions and limitations provided by applicable law.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and the California Consumer Privacy Act, as amended, applies to Summit Restoration, you may have additional rights regarding your personal information.

These may include rights to:

• Know the categories of personal information collected
• Know the categories of sources from which personal information is collected
• Know the business or commercial purposes for collecting personal information
• Know the categories of third parties to whom personal information is disclosed
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses of sensitive personal information where applicable
• Receive equal service and pricing when exercising applicable privacy rights

Summit Restoration will not unlawfully discriminate against you because you exercise a privacy right provided by applicable law.

14. HOW TO SUBMIT A PRIVACY REQUEST

To request access, correction, deletion, or to exercise another privacy right that may apply to you, please contact us at:

Email: info@summitrestorationusa.com

Phone: (855) 577-5414

Please include enough information for us to understand and process your request.

We may need to verify your identity before fulfilling certain requests. Verification requirements will depend on the nature and sensitivity of the information requested and applicable law.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require reasonable evidence that the agent is authorized to act for you.

15. EMAIL COMMUNICATIONS

If you receive promotional email communications from Summit Restoration, you may unsubscribe by using the unsubscribe instructions included in the applicable email.

We may continue to send non-promotional communications where necessary, such as communications relating to an appointment, requested service, customer relationship, transaction, or legal obligation.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy, security, content, or practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.

17. CHILDREN'S PRIVACY

Our website and services are intended for adults seeking property restoration, inspection, recovery, or related services.

They are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

18. DO NOT TRACK AND PRIVACY CONTROLS

Some browsers and devices provide privacy controls, including “Do Not Track” settings or other privacy preference mechanisms.

Because there is not a single universally accepted technical standard for all such signals, our response may depend on the particular signal and applicable legal requirements.

Where applicable law requires recognition of a legally valid opt-out preference mechanism, Summit Restoration will address such requirements in accordance with applicable law and the technologies used on our website.

19. DATA TRANSFERS AND PROCESSING

Summit Restoration and the service providers that support our operations may process or store information in different locations within the United States or in other jurisdictions.

Where required, we take reasonable measures designed to ensure that information is handled consistently with this Privacy Policy and applicable legal requirements.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Our services
• Website functionality
• Technology
• Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Material changes may be communicated through the website or by other appropriate means where required by law.

We encourage you to review this Privacy Policy periodically.

21. CONTACT US

If you have questions regarding this Privacy Policy, our privacy practices, SMS communications, or a privacy request, please contact:

Summit Restoration LLC

Website: summitrestorationusa.com

Phone: (855) 577-5414

Email: info@summitrestorationusa.com

Summit Restoration LLC is committed to protecting customer privacy and maintaining transparent communication regarding the collection and use of personal information.